Refund & Cancellation Policy

1. Who this policy applies to

This policy applies to all services purchased from NextAxis Digital (“we”, “us”) through our website, checkout, invoices or proposals, including payments made by card, UPI, net banking or bank transfer via our payment partner Razorpay. Where a signed proposal or contract contains different terms, the signed agreement takes priority.

2. Monthly services

This covers ongoing services billed monthly, such as SEO, local SEO, Google Ads and Meta Ads management, social media, content marketing, lead generation, marketplace management (Amazon, Flipkart, Meesho) and business consulting.

• Billing: monthly plans are billed in advance at the start of each billing period.
• Cancelling: you can cancel at any time by emailing info@nextaxisdigital.com at least 7 days before your next billing date. Your plan stays active until the end of the period you have already paid for, and you won’t be charged again.
• Cooling-off refund: if you cancel within 7 days of your first payment and before we have started work (for example audits, strategy, content or campaign setup), we’ll refund that payment in full.
• After work has started: fees for the current billing period are non-refundable, and we don’t offer partial-month refunds.
• Minimum terms: if your proposal includes a minimum term (for example a 3-month SEO commitment), the terms in that proposal apply.

3. Project-based services

This covers one-time projects such as website design and development, WordPress and Shopify builds, mobile apps, CRM, ERP, custom software, AI automation and WhatsApp automation setups.

• Deposit: projects are booked with a 50% deposit. The balance is due on delivery, or according to the milestones in your proposal.
• Cancelling before kick-off: if you cancel before the project kicks off (before discovery, design or development work begins), we’ll refund your deposit in full, less any non-refundable payment-processing charges.
• Cancelling after work has begun: the deposit is non-refundable, and any work completed beyond the deposit value up to the cancellation date is payable. Once your account is settled, we’ll hand over all completed work and files.
• Change requests: changes outside the agreed scope are quoted separately and are not grounds for a refund of the original scope.

4. Non-refundable items

The following are paid to or on behalf of third parties and cannot be refunded by us:

• Advertising spend on Google, Meta, Amazon, Flipkart, Meesho, LinkedIn or other platforms (paid directly from your ad accounts).
• Domain names, hosting, SSL certificates, premium themes, plugins, apps and software licences.
• API and usage charges (for example AI model usage or WhatsApp conversation fees charged by Meta).
• Stock photography, paid tools or media purchased specifically for your project.

5. Results and performance

Rankings, traffic, leads and sales depend on factors outside our control, such as search engine algorithm changes, competition and market conditions. We don’t guarantee specific results, so refunds aren’t offered on the basis of results alone. If we fail to deliver the deliverables agreed for a billing period, tell us and we’ll either complete them promptly or refund or credit the undelivered portion.

6. How to request a cancellation or refund

1. Email info@nextaxisdigital.com with the subject “Cancellation” or “Refund request”.
2. Include your name, company, the service and your payment or invoice reference (for example the Razorpay payment ID).
3. We’ll acknowledge your request within 2 business days and confirm the outcome.

Approved refunds are processed to your original payment method. They usually reach your account within 5–10 business days, although banks and card issuers, especially for international cards, can occasionally take longer. Refunds are made in the currency you paid in, and we are not responsible for exchange-rate differences charged by your bank.

7. Payment disputes

If something isn’t right, please contact us first — we’ll always try to resolve it quickly. Raising a chargeback without contacting us may delay the resolution.

8. Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your purchase applies to that purchase.

9. Contact us

NextAxis Digital
Email: info@nextaxisdigital.com
Phone / WhatsApp: +91 96256 38625

See also our Terms & Conditions and Privacy Policy.