Lead qualification, order updates, customer support and broadcast campaigns — automated on the one app your customers already have open, and connected straight into your CRM.
Trusted by growing brands across India, the USA, UK, UAE & Australia
With open rates far above email and SMS, WhatsApp has become the default customer communication channel across India, the Middle East, Southeast Asia and much of Europe. Most businesses still handle it manually — a shared phone glued to a support agent's hand, replies delayed for hours, no record in a CRM. NextAxis Digital builds WhatsApp automation on the official WhatsApp Business API that turns that channel into a structured, trackable part of your sales and support operation.
Leads and customers get an immediate automated reply instead of waiting hours for someone to pick up the shared phone.
Order status and FAQ automation resolves the majority of routine queries without opening an email or call ticket.
No more lost context when a chat happens on someone's personal phone — every message lands against the right contact record.
Promotional and re-engagement broadcasts on WhatsApp consistently outperform email open and click rates by a wide margin.
Clear, fixed starting prices for WhatsApp Automation — pick the plan that fits your stage today and upgrade any time as you grow.
WhatsApp conversation charges from Meta are billed at cost. Prices are in Indian Rupees (INR) and exclude applicable taxes. Rates by Exchange Rate API
Need a custom package? Talk to usWe handle Meta Business verification, number registration and display-name approval.
We map out qualification questions, support flows and escalation triggers around your actual sales and support process.
The bot is built and connected to your CRM and order or booking system so data flows both ways automatically.
We draft and submit Meta message templates for order updates, promotions and reminders for approval.
Every flow is tested end-to-end, including edge cases like unrecognized replies and mid-conversation human handoff.
We monitor delivery rates, response times and conversation quality closely in the first weeks after go-live.
E-commerce brands automate order confirmations, shipping updates and delivery notifications, cutting "where's my order" tickets significantly. Real estate teams use WhatsApp bots to qualify inbound property inquiries before a broker calls. Healthcare clinics send automated appointment reminders and rescheduling flows. Education providers run admissions inquiry bots that answer course, fee and eligibility questions instantly and route serious applicants to a counsellor.
| Automation Type | Function | Example Use Case |
|---|---|---|
| Lead Qualification Bot | Asks qualifying questions, scores & routes leads | Real estate, education, B2B sales inquiries |
| Order Update Flow | Automated shipping & delivery notifications | E-commerce, D2C brands |
| Customer Support Bot | Resolves FAQs, escalates complex issues | Retail, SaaS, service businesses |
| Broadcast Campaigns | Promotions, restock alerts, re-engagement | Retail & e-commerce marketing |
Real founders and marketing leaders on what changed after working with NextAxis Digital.
Still have questions? Our strategists reply within one business day.
The free WhatsApp Business App works for very small teams handling chats manually. The official WhatsApp Business API is required for automation, bots, broadcast messaging and integration with a CRM — we handle the full setup and Meta verification.
Yes. Every bot flow we build includes clear escalation triggers that hand the conversation to a live agent, with full chat history and context passed along automatically.
Yes, Meta requires pre-approved message templates for business-initiated broadcasts outside the 24-hour customer service window, and applies messaging limits based on your account's quality rating. We manage template approval and pacing to keep your number in good standing.
Yes. We integrate WhatsApp conversations directly with CRM platforms like HubSpot, Zoho or a custom-built CRM, so every chat, lead capture and order update is logged against the right contact record automatically.
Meta business verification and number setup typically takes 1-2 weeks, with bot flow design and CRM integration adding another 2-4 weeks depending on complexity.
The same intelligent agents can power your WhatsApp bot, your website chat and your inbox.
Pair marketplace order flows with automated WhatsApp shipping updates.
Local packages, pricing in your currency and FAQs for your market.
Tell us how your team currently handles WhatsApp and we'll send a free automation audit within 24 hours — no obligation.
Takes under a minute. We reply within 24 hours.